The terms that apply when you book a service with Reflective Rides.
Working draft, not legal advice — pending final review before publishing.
All bookings are confirmed once we've agreed on the service, vehicle, price and timing — usually within 24 hours of your request. No deposit is required to book, and estimates are always free.
Listed prices are starting rates. Final pricing is confirmed before work begins and reflects vehicle size, condition and the scope of service requested. If the vehicle's condition differs materially from what was described at booking, we'll discuss any adjustment with you before proceeding.
Cancel or reschedule free of charge with at least 24 hours' notice. Same-day cancellations are subject to a fee of 10% of the booked service. See Section 4 for cancellations we initiate due to weather or access.
If we cancel or reschedule a booking because of unsafe weather, road conditions, or a lack of safe access to your vehicle, no cancellation fee applies and we'll rebook at the next available time. Our standard mobile setup doesn't require a power or water hookup at your location. Our mobile service season runs from the start of spring to the end of fall; deep-winter months fall outside it.
Please remove personal belongings, valuables and rubbish from the vehicle before your appointment. We are not responsible for personal items left in the vehicle. Child seats and aftermarket accessories are cleaned only by request and at the owner's risk.
Payment is due on completion of the service unless otherwise agreed. We accept cash and e-transfer.
Detailing results depend on the existing condition of the vehicle. Paint correction reduces or removes defects to the extent the paint safely allows; some deep defects may not be fully removable. We confirm achievable results at a test spot before correction. If you're unhappy with any aspect of the work, tell us before the vehicle leaves so we can make it right.
Durability figures we publish for sealants and coatings — our standard gloss finish sealant, the ceramic-polymer shield upgrade, the 12-month paste sealant, and our graphene-reinforced ceramic coating — combine manufacturer ratings with our own field testing on serviced vehicles. A manufacturer rating (for example, the coating's up to 9-year / 10H rating) reflects controlled conditions and is not a guarantee of real-world performance on your vehicle. Actual longevity depends on factors outside our control — wash frequency and method, garaged vs. outdoor parking, road salt exposure, UV exposure and climate — and will vary by vehicle. We'll give you our honest, field-tested expectation for your situation at the time of service, not just the manufacturer figure.
We carry out all work with professional care. We are not liable for pre-existing damage, defects revealed by cleaning (e.g. failing clear coat, prior poor repairs), or issues arising from aftermarket modifications. We are also not liable for coating or sealant underperformance caused by factors outside our control, including improper aftercare, third-party products applied after service, or environmental exposure beyond what's typical for the Winnipeg area.
We may decline or discontinue a booking if a vehicle's condition poses a safety risk, if the requested scope isn't achievable to a standard we're willing to put our name on, or if the location isn't safely accessible for mobile service. Where possible we'll explain why, and any payment already taken will be refunded in full.
Recurring Care and Fleet Care are in development and are not currently offered as published programs — see our Recurring & Fleets page. Where we agree a recurring or fleet arrangement with a client directly in the meantime, the specific rate, visit frequency and inclusions are those confirmed in writing with that client, and they operate within our mobile service season. Any referral credit offered is applied as a service credit against future work, not paid as cash.
We may photograph vehicles before, during and after service for our portfolio and marketing, excluding identifying details such as licence plates. Let us know if you'd prefer your vehicle not be used.
We collect the information you give us at booking — name, contact details, vehicle information, and service notes — to schedule and deliver your service, and for nothing else. We don't sell your information. Booking and payment are handled through the third-party services we use to run the business; we don't store your payment details ourselves. Vehicle photos may be used per Section 12. Contact hello@reflectiverides.ca if you'd like your information removed from our records.
Reflective Rides provides mobile detailing in Winnipeg. We also travel to southern Manitoba for an additional travel fee, quoted before booking.
These terms are governed by the laws of the Province of Manitoba, Canada.
Last updated: pending finalisation · Reflective Rides, Winnipeg, MB.
Mobile service across Winnipeg and the surrounding area. Tell us about your vehicle and we'll confirm the exact quote before any work begins.
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